Create a Telephone Bill Bill back calls by extension, groups, or by client account code

Trunks Busy See your busiest times, and calculate how many trunks you're utilising

Daily Activity Call volumes, in and out, with totals and averages for each day

Call Geography Graphical summary of your call profile, detailing where your calls are made to

Full Call Analysis Complete call stats for all incoming, outgoing, and abandoned calls

Inbound Call Performance Show in-depth response times for all your inbound traffic over each year, month and day

Business Centre Summary Provides a line-by-line total of fixed charges and call costs for each extension group

Organisation Drill-Down Clickable summary of your entire organisation's call information. Zoom into individual user activity

Top Calls Assess your most expensive and longest calls

Frequent Numbers See which numbers you call most often and identify who's making them

Target Response How well particular extensions, or groups, are answering calls within your targets

Extension Usage Detailed information about each extension's internal and external activity

Custom Report Choose your own criteria to display the calls you select

Incoming Call Analysis See how you're answering your calls, and identify any abandoned calls

First & Last Calls Displays the first and last calls made and received by extensions in a group